Comments on: ATT Earns an A++ for Customer Care http://www.socialpmchick.com/2009/05/att-earns-an-a-for-customer-care/ Thu, 09 Feb 2012 03:15:04 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sue Mayo http://www.socialpmchick.com/2009/05/att-earns-an-a-for-customer-care/comment-page-1/#comment-339 Sue Mayo Tue, 12 May 2009 10:46:29 +0000 http://www.socialpmchick.com/?p=177#comment-339 Is there a way to be more limits on her phone? and not on yours? I can check my daughter's and my usage daily, but Verizon says it may not be accursate ... a day or 4 behind. But it is better than nothing. Could she keep track of her own usage and chart it on a wall chart for you to see whenever you want? It is so easy to go over in your minutes? Has she done this before? She needs to learn to keep track of her minutes. I personally can not tell how many minutes I have used. Best of luck. You'll come up with a great solution, I'm sure. Sue Is there a way to be more limits on her phone? and not on yours? I can check my daughter’s and my usage daily, but Verizon says it may not be accursate … a day or 4 behind. But it is better than nothing. Could she keep track of her own usage and chart it on a wall chart for you to see whenever you want? It is so easy to go over in your minutes? Has she done this before? She needs to learn to keep track of her minutes. I personally can not tell how many minutes I have used.
Best of luck. You’ll come up with a great solution, I’m sure. Sue

]]> By: Lynne http://www.socialpmchick.com/2009/05/att-earns-an-a-for-customer-care/comment-page-1/#comment-233 Lynne Fri, 08 May 2009 17:49:48 +0000 http://www.socialpmchick.com/?p=177#comment-233 Get a print out of the bill, have AT&T shut off her phone and let her figure it out... "MOM! My phone's off!!!" You, in total shock, "Really??? Oh my goodness!!! Mine is working... what happened? Oh look here's the phone bill... well, there ya go, the bill's $680." It's definitely a lesson in being mindful about your money and OTHER people's money. She should pay you back regardless of AT&T's extraordinary customer service. Let us know how this works out... note to self: don't get teenager phone on MY plan. Get a print out of the bill, have AT&T shut off her phone and let her figure it out… “MOM! My phone’s off!!!” You, in total shock, “Really??? Oh my goodness!!! Mine is working… what happened? Oh look here’s the phone bill… well, there ya go, the bill’s $680.”

It’s definitely a lesson in being mindful about your money and OTHER people’s money. She should pay you back regardless of AT&T’s extraordinary customer service.

Let us know how this works out… note to self: don’t get teenager phone on MY plan.

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