I have to take a minute out of my day to say thank you ATT! Your customer service is bar-none the best I’ve found in wireless providers. I have been with just about every carrier out there, and those who shall rename unmentioned cannot compare to the service you provide.
Let me start by telling you that I have a teenage daughter who shares minutes on my plan…
This morning I phoned in to check the status of my current bill and learned that my upcoming bill balance was around $680 – much to my surprise! When I inquired on my bill was informed that my daughter had gone over our monthly minutes by roughly 900 minutes! I was complete taken back by this and was immediately wondering how the heck I was going to pay this bill.
Before I had a chance to react – the customer service rep on the other end of the line took a minute to review my previous usage and recommended I change my rate plan. My first reaction was of course, to cancel my daughter’s phone (which I’m still considering), but the rep on the phone suggested I change my monthly rate plan to increase my minutes.
The cynic is me was thinking “yeah they just want more money” – but then something interesting happened – she told me they could set the rate plan retroactive, which would cover the 900 minutes of overages! REALLY!
So after asking a few key questions about my monthly bill going forward and how this would affect my bill, we switched my plan – and the $680 bill I thought I had to pay was reduced by more than $400!
To add to that – my monthly bill is only going to increase by $10 a month! That’s a total of $120 a year (3 years in my plan at this rate will still not even equal the amount they saved me on this current bill!)
ATT you are a force to be reckoned with – and your customer service is bar none the best I’ve seen in quite some time! You have saved me money in the long run, and you have a wireless customer for life! These days we can’t find this quality of customer care and I am thrilled! You have made not only my day, but my month and possibly my year!
As for my daughter, and her consequences, we shall see. She does not know that I have saved this money, and certainly does not know that the minutes plan has been changed. Will she keep the phone or not, that is the question to be decided. What would you do? Leave me a comment and let me know.
Please Tweet a link to this post – I believe ATT deserves all the Kudos in the world for their excellent customer service!
Remember to pay it forward – I certainly will!
{ 2 comments… read them below or add one }
Get a print out of the bill, have AT&T shut off her phone and let her figure it out… “MOM! My phone’s off!!!” You, in total shock, “Really??? Oh my goodness!!! Mine is working… what happened? Oh look here’s the phone bill… well, there ya go, the bill’s $680.”
It’s definitely a lesson in being mindful about your money and OTHER people’s money. She should pay you back regardless of AT&T’s extraordinary customer service.
Let us know how this works out… note to self: don’t get teenager phone on MY plan.
Is there a way to be more limits on her phone? and not on yours? I can check my daughter’s and my usage daily, but Verizon says it may not be accursate … a day or 4 behind. But it is better than nothing. Could she keep track of her own usage and chart it on a wall chart for you to see whenever you want? It is so easy to go over in your minutes? Has she done this before? She needs to learn to keep track of her minutes. I personally can not tell how many minutes I have used.
Best of luck. You’ll come up with a great solution, I’m sure. Sue